Return and exchange of goods
10.1.Defects in the goods sold shall be rectified, defective goods shall be replaced and returned in accordance with the “Rules of Retail Trade” approved by the Government of the Republic of Lithuania by Resolution No. 697 of 11 June 2001.
10.2 In order to return the product(s), the Buyer must fill in a return request form and send it by e-mail to info@zemynosdovanos.lt.
10.3 The Buyer may exercise the right provided for in Clause 10.1 within 14 (fourteen) calendar days from the date of delivery of the Goods to him by notifying the Seller in accordance with the procedure provided for in Clause 10.2 of the Terms and Conditions.
10.4.1. the returned goods must be in their original packaging in good working order (this clause does not apply in the case of returns of low quality goods);
10.4.2. the goods must be undamaged by the Buyer;
10.4.3. the goods must not have been used and must not have lost their merchantable appearance (this clause does not apply in the case of a return of low quality goods);
10.4.4. the returned goods must be in the same condition as when received by the Buyer;
10.5. the Seller shall have the right not to accept the Buyer’s returns if the Buyer fails to comply with the return procedure set out in this Article.
10.6 The right provided for in Clause 10.1 of the Rules may be exercised only by the Buyer who, in accordance with the provisions of the Law on Consumer Rights Protection of the Republic of Lithuania, is recognised as a consumer, i.e. a natural person who seeks to enter into contracts for purposes unrelated to his/her trade, business, trade, craft or profession (consumer purposes).
10.6.1 The Buyer (consumer) may not exercise the right of withdrawal provided for in Clause 10.1 of the Regulations when the contract is concluded for:
10.6.2. perishable goods or goods with a short shelf life;10.6.3. packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;
10.6.4. packaged video or audio recordings or packaged software which have been unpacked after delivery;
10.6.5. newspapers, magazines, journals or other periodicals;
10.6.6. participation in games or lotteries;
as well as in other cases provided for by the Civil Code, the “Rules of Retail Trade” approved by the Government of the Republic of Lithuania by Resolution No. 697 of 11 June 2001 and other legal acts.
10.7 Goods of inadequate quality or quality goods of which the Buyer does not like the shape, size, colour, model or completeness shall be exchanged or returned in accordance with the “Rules of Retail Trade”, approved by the Government of the Republic of Lithuania by the Governmental Resolution of the Republic of Lithuania No. 697 of June 11, 2001, the Civil Code of the Republic of Lithuania, and other applicable legal acts of the Republic of Lithuania.10.8.
10.8 In all cases, money for returned goods shall be transferred by payment order and only to the payer’s bank account.